Sports Centre Parking Policy

Notice to All Customers

Please be aware that all customers MUST enter their car registration number into the screen opposite the gym entrance door.

This will allow you to have 3 hours of free parking. If you do NOT enter their car details and stay for more than 20 minutes, you will receive a £75 fine from the parking company.

Please ensure that everyone attending is made aware of this parking system.

Mark Road Parking Information

We have a limited amount of parking spaces at the rear of the building at Mark Road. Please see the alternative parking areas on the map below.


General Policies and Terms & Conditions

What happens at the first class?
Please arrive approximately no earlier than 5 minutes before the class and ensure your child is on time to start promptly.
Children should be ready in their gym clothes upon arrival as no changing areas will be accessible.
Children will be asked to arrive with easy slide on/off footwear in order to enter the class as quickly as possible.

Children should wear comfortable clothing and must be barefoot inside the gym to maximize safety and freedom.
Jewellery, food and chewing gum are not permitted in the gym. Adults entering the gym are asked to remove their shoes.
Adults must wear socks.

Covid 19 Safety
All coaches and gymnasts will be required hand sanitize or wash their hands before beginning any session.
We recommend that anyone who has coronavirus (COVID-19) symptoms, such as a raised temperature, a new persistent cough, or a loss or change to their sense of smell or taste, should stay at home. They should not attend an out-of school setting and should follow Stay at home: guidance for households with possible or confirmed coronavirus (COVID-19) infection and get a test.
New class timetables allow for a safe deep cleaning of equipment in between sessions.
We are encouraging parents to drop off their children in order to remain socially distant from others around the facility. Therefore, Parents are allowed to leave the premises and drop their child off or wait in the car if they so wish to do so.
Guidance relating to social distancing and gymnastics activities from our local government and governing body British Gymnastics is adhered to at all times.
Masks are recommended for all adults.

Positive Covid Case
If a positive case arises at Sapphire Gymnastics the NHS Test and trace service will be notified immediately.
The NHS Test and Trace service provides testing for anyone who has symptoms of coronavirus to find outif they have the virus.

Class Observation & Spectators
We have allowed limited viewing for all of our recreational classes however, hand sanitizing and face masks are recommended in all viewing areas.
Due to limited viewing, we recommend one spectator per child, this includes siblings excluding younger siblings*.

Temporary Closure Due to Local or National Lockdown
Should local authority or Government temporarily close the gym we will offer a refund or makeup session for the classes at the next available opportunity. Refunds are at a managers discretion at all times.

We make every reasonable effort to ensure the safety of children in the gym and while they are in the lobby. Parents or legal guardians are ultimately responsible for seeing the safe entry and exit of their children.
You must wash or sanitize your hands before entering the gym or communal areas.
Adults are recommended to socially distance and follow latest guidelines.

How do I know my child is in the right class?
We assess your child’s ability throughout the term and work towards badges in the spring and summer term. If your child does need to change class we will contact you.

My child has already done gymnastics can they join?
Yes, during their first session the will be assessed to see if the class level is suitable for them. We will let you know at the end of the session if
changes need to be made.

My child has a disability, can they come to classes?
We endeavor to offer classes for everyone!! Please contact us on 01442 230077 and we can discuss the most suitable class for your child. Please remember to inform us of ALL medical conditions.

What happens if we miss a lesson?
If you miss a session due to serious medical reasons or injury and we are informed ahead of time we can credit those missed sessions for the next term. Unfortunately if a class is missed for any other reason, the session will be
un-abled to be reimbursed.

Can I change the class that I have selected for my child?
Yes of course depending on availability, or we can put them on the relevant waiting list.

What happens if a class is cancelled?
If we inform you that a planned class is cancelled, our main priority will be to re-schedule that class you will be informed of when that make up session will happen.

What if I can’t make the rescheduled session?
Unfortunately if you cannot attend the rescheduled/make up session, the session will be un-abled to be reimbursed or carried forward.

What is British Gymnastics Membership/Insurance?
A club can only register with British Gymnastics if they meet a high standard of operating in a safe, child-friendly environment, with coaches qualified to national standards.
This membership includes.
 Comprehensive Insurance Package.
 Personal accident cover
 Discounts and special access to tickets for British gymnastic events
 Discounts on GymShop via the British Gymnastics website
 Discounted admission to Merlin destination such as LEGOLAND and
Madame Tussauds – please check T&C’s on British Gymnastics
 Special rates with IHG hotels across the UK

Can I suspend my BG membership or take a break for holidays?
Unfortunately British gymnastics membership is non-refundable.

Behavioral Issues 
If a child is being disruptive, destructive, or dangerous to themselves, other children, or staff members during class or special events, we will make every effort to work with parents and the child in question to resolve this behaviour.
If the behaviour persists or other undesired behaviours develop, the child in question will be asked to take a break from the class or event.

Information for Parents

We are committed to safeguarding the welfare of all children, young persons and adults at risk in our sport and our aim is to ensure all who participate in gymnastics have a safe, fun, positive experience and are able to fulfil their potential. In order to help ensure a safe environment, we provide information and training opportunities to enable those working with children in gymnastics to respond appropriately if they are worried a child may be at risk or suffering abuse. For more information please visit:
Parents play a vital role in their children’s sport. Positive support from parents both physically and emotionally can make such a difference to a child’s enjoyment and progress as well as teaching them life lessons in terms of being a positive role model.

Keeping your child safe
We have designed our new leaflet ‘Keeping your child safe’ a guide to parents, which provides useful information to help parents be confident that their child can have fun in a safe environment and how they can help.

Returns & Refunds Policy

Credit / Refunds

Please see below the refund policy for each class type:

Term fees – 4 weeks notice is needed for the cancellation of classes.

British Gymnastics Membership – No refund.

Holiday Classes – No refund if cancelled within 48 hours of the class. Full refund otherwise.

Parties – No refund if cancelled within 28 days of the party. Full refund otherwise.

Pay & Play Session – No refund if cancelled within 48 hours of the session. Full refund otherwise.

Events / Competitions – No Refunds

If a gymnast is injured or a long term illness during the term, a credit for the next term may be offered.

Covid Quarantine – If a gymnast needs to quarantine for two weeks due to Covid or contact with someone who has tested positive – No Refund. All gymnasts will have free access to all our ‘HomeGym’ resources.

If Sapphire cancels classes then we will always endeavor to make these sessions up during the school holidays with holiday camps if the cancellation is for four weeks or less. If the club has to close for longer than four weeks, we will offer applicable refunds based on the circumstances of the cancellation.

All refunds are at the management discretion and not guaranteed.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Contact us
If you have any questions on this policy, please contact:

Complaints & Grievance Procedure

As a club affiliated to British Gymnastics, the club is bound by the BG Procedures for complaints, disciplinary issues and Membership suspensions and expulsions. The club places the welfare and safety of its members as the highest priority. Sapphire Gymnastics Club has a designated Health, Welfare and Safety Officer to whom all complaints, grievances and suspicions of poor practice should be addressed.

Matters will be dealt with confidentially and only those who need to know will be informed. The British Gymnastics procedures for dealing with complaints will be followed and if an issue cannot be suitably addressed at club level, the British Gymnastics procedures will be implemented. A copy of the British Gymnastics Complaints Procedure and the Policy for Safeguarding and Protecting Children and Vulnerable Adults is available from the Club Secretary or copies can be obtained from British Gymnastics.

If you have a general complaint please see the contact details below:

Site Managers

Sports Centre Site – Monique Walters
Mark Road Site – Hannah Morrison

If you have a welfare issue or complaint please contact either of the Club Welfare officers:

Glynis Tovey
07812 057488

Lynne Driver
07760 428163

Child Protection Policy


SAPPHIRE SCHOOL OF GYMNASTICS is committed to ensuring that those working with children and vulnerable adults adopt the best possible practice to ensure the health, safety and welfare of the participants and staff.
Sapphire will endeavour to promote the highest standards of care for all members, staff and officials by:-

1 The adoption of British Gymnastics Health, safety and welfare guidelines.
2 The adoption of British Gymnastics guidelines for the protection of children and vulnerable adults.
3 The appointment of a Welfare Officer to whom grievances or complaints can be made confidentially.
4 Ensuring that coaches and officials have been screened to confirm their suitability to work with children. This will include criminal record disclosure if appropriate.
5 Ensuring that the best coaching practice guidelines are followed at all times.
6 Ensuring that grievances or complaints are dealt with promptly and in accordance with the grievance procedure.
7 Ensuring that there are a minimum of two responsible adults at all training sessions.
8 Ensuring that the participants and parents are aware of the purposes of videoing, filming or photography during training or events.
9 Having a zero tolerance level of poor practice, bullying or any other potential form of abuse.

Contact Information

Club Welfare Officers
Glynis Tovey – Tel: 07812 057488 Email:
Lynne Driver – Tel: 07760 428163 Email:

Regional Welfare Officer
Verity Adams – Email:

British gymnastics Safeguarding Officer
Karly Good – Tel: 07394 563170 Email:

Affiliated to Hertfordshire Amateur Gymnastics Association, Eastern Counties Amateur Gymnastics Association & British Amateur Gymnastics Association

Gymnasts Code Of Conduct

Sapphire is fully committed to safe-guarding and promoting the well-being of all its members. The Club believes that it is important that members, coaches, administrators and parents associated with the club should, at all times, show respect and understanding for the safety and welfare of others. Members are encouraged, therefore, to be open at all times and share any concerns or complaints that they may have about any aspect of the club with Annie Price (Club manager) or Glynis Tovey (Welfare Officer).

As a member of Sapphire School of Gymnastics you are expected to abide by the following club rules:-

1. All gymnasts must participate within the rules and respect coaches, judges and their decisions.

2. All gymnasts must respect opponents and fellow club members.

3. Gymnasts should keep to agreed timings for training and competitions or inform their coach if they are going to be delayed.

4. Members must wear suitable attire for training and events as agreed with the coach. All long hair must be tied back and all body jewellery must be removed or covered with tape.

5. Members must pay for any fees for training or events promptly.

6. Members must not smoke, consume alcohol or take drugs of any kind whilst representing the club at competitions or other events.

7. Members should treat all equipment with respect.

8. Members must inform the head coach of any injuries or illness that they may have had before the warm-up begins.

9. Members must not eat or chew gum during a session except when having a break.

10. Members must not use bad language.

11. Members should remain with coaches at the end of a session until collected by their parent or guardian

Zoom Code of Conduct

Code of Conduct

  • Please ensure when entering a session that the username is set as the child’s name, otherwise entry will not be permitted.

  • Please ensure gymnasts are wearing appropriate clothing for the session including leggings/shorts and ensure any household members in the background are also.

  • Any devices used for the session must be in an appropriate area of your home i.e. not in bedrooms.

  • Language must be appropriate and professional at all times including those of any family members in the background.

  • Photography, videoing or recording of the sessions is prohibited due to safeguarding reasons.

  • Please ensure gymnasts understand their physical and mental limits when participating in these sessions.

  • Please ensure your camera is turned on when joining the session, anyone with blank profiles will be removed from the session due to safeguarding reasons.

  • We recommend that a responsible adult is on hand to ensure the safety of the gymnast during the session.

  • Please note that the risk of injury is assumed on the viewer. Sapphire Gymnastics cannot take any responsibility for damage to any personal possessions that may occur during the session.

What you Need

  • Ensure you have Zoom downloaded and installed onto your device prior to the session.

  • You will need a small area of floor space, wide enough to be able to lie down in.

  • Ensure the area is clear of any objects that could cause injury to the participant.

  • No additional equipment need to be purchased. Any equipment needed will be items found in the household and you will be notified prior to the session should anything be needed. E.g. A pillow, soft toy, cans.

  • If you are able, ensure that gymnastics skills are not performed on hard surfaces and use a rug or mat where possible.

  • Be aware of your surroundings. Make sure the area that you are doing gymnastics in, is a safe environment and remove any objects that may cause harm to yourself or someone around you.

Guidelines for Pre-school members

Sapphire is fully committed to safeguarding and promoting the well-being of all its members. The club believes that it is important that members, coaches, administrators and parents associated with the club should, at all times, show respect and understanding for the welfare of others. Members are encouraged, therefore, to be open at all times and share any concerns or complaints that they may have with Annie Price (Club manager) or Glynis Tovey (Welfare Officer).

We would ask you all to note the following:-

1. Please ensure that all children wear soft trousers, shorts or leotards.

2. All long hair must be tied back and all jewellery removed. Earings should be covered with tape if they cannot be removed.

3. No food is allowed in the gymnasium but water bottles may be taken in for their own personal use.

4. Please ensure that your child has visited the toilet before the start of their class.

5. Please inform the coach at the beginning of the session if the usual person is not collecting your child.

6. Please notify the coach of any special needs that your child may have.

7. Please do not remain in the gym after drop-off.

8. Please ensure that your child arrives promptly for the start of their class.

9. No photography or videoing is permitted during the session.

10. Parents may watch the session from the viewing balcony but are requested to speak quietly and refrain from the use of mobile telephones as these are disrupting to the class below.

Recreational Parents Code of Conduct

Encourage your child to learn the rules and participate within them

Ensure that your child attends on time and always collect your child promptly at the end of a session. If delayed for any reason, please contact us on 01442 230077.

Ensure that your child is appropriately dressed for the activity.

Please leave appropriate contact details if they differ from those originally provided.

Please keep the club informed if your child is ill or unable to attend sessions and please use correct and proper language at all times.

Please share any complaints, concerns or queries about any aspect of the club with the Club Manager and not the individual coaches.

Please do not speak to children in the gym from the balcony or the lobby area/ enter the gym.

Support your child’s involvement and help them to enjoy their sport.

Squad Parents Code of Conduct

Please ensure that the gymnast both attends on time and is collected promptly. Please contact us if you are delayed on 01442 230077.

Please leave appropriate contact details if different from those originally provided and inform the club if your child is ill or unable to attend a session.

Please ensure that your child is appropriately dressed for the activity with no jewellery and has plenty to drink.

Encourage your child to learn the rules and participate within them.

Endeavour to establish good communications with the clubs, coaches and officials for the benefit of all. Please share any concerns, complaints or queries with the Club manager which is the approved channel using correct and appropriate language at all times.

Please do not challenge or argue with officials and publicly accept their judgements.

Help your child to recognise good performance, not just results and set a good example by recognising good sportsmanship and applauding the good performances of all.

Never force your child to take part in sport and do not punish or belittle a child for poor performance or making mistakes.

Please support your child’s involvement and help them to enjoy their sport.

All squad fees must be paid within thirty days of receipt of the invoice or interest charges will be regrettably levied.

Code of Conduct For Coaches

The essence of good ethical conduct and practice is summarised below.

All coaches, judges, officials and volunteers must:-

1. Consider the well-being and safety of participants before the development of performance.

2. Develop an appropriate working relationship with performers based on mutual trust and respect.

3. Hold the appropriate valid qualifications and insurance cover.

4. Make sure that all activities are appropriate to age, ability and experience of those taking part and ensure that all participants are suitably prepared physically and mentally when learning new skills.

5. Display consistently high standards of behaviour and appearance, dressing suitably, removing jewellery and not using inappropriate language at any time whilst involved with club activities.

6. Never consume alcohol immediately before or during training or events.

7. Obtain prior agreement from the parent/guardian of performers before transporting them anywhere.

8. Never have performers stay overnight at your home.

9. Never exert overdue influence over performers to obtain personal benefit or reward.

10.Always report any incidents, referrals or disclosures immediately, following the appropriate guidelines set out in the BG Child protection procedures.

11.Never condone rule violations or use of prohibited substances.

12.Make sure that confidential information is not divulged unless with the express approval of the individual concerned.

13.Promote the positive aspects of the sport (e.g. fair play)

14.Encourage performers to value their performances and not just results.

15.Follow all guidelines laid down by BG and Sapphire School of Gymnastics.

16.Do not use mobile telephones at any time during a coaching session.

17.Submit all timesheets promptly as late ones may not be processed.

CCTV Privacy Policy
Employee and Volunteer Privacy
Member Privacy Notice
Gymnastics Photography and Images Policy
Staff Data Protection Policy